Updated: Mar 22
Healthcare providers around the country are preparing their clinics to respond to the pandemic. Often, this means moving patient care and intake services to a digital platform.
Here are some tips to help with the transition:
If possible, ask patients to check-in online before their appointment.
For in-office check-ins, switch from paper forms to digital ones on a tablet. Either cover the tablet with a new plastic shield between patients or disinfect it with an approved cleaning product that is safe for use on electronic devices.
Offer telemedicine visits for patients that don’t require in-person care.
For patients who are scheduling due to COVID-19 symptoms, provide phone consultations for at-home care to reduce potential exposure to other patients.
For patients that must come into the office for their appointments:
Limit the number of people allowed in waiting rooms at one time. If necessary, ask friends and family to wait outside or in their vehicles.
Provide access to disinfectants and masks.
Wipe down and sanitize frequently touched services after each patient leaves.
Separate any patient exhibiting COVID-19 patients from others by asking them to wait in their vehicles or immediately placing them in their own room.
Clinics are also staying in close communication with patients. This allows healthcare providers determine who may be at high risk and provide them with extra protections. Good communication also helps healthcare workers identify patients showing COVID symptoms and take extra precautions during their treatment or advise them about at-home care.
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